OUR SERVICES

 

HOME-BASED CARE

Procare’s caregivers are trained to care for your loved ones in the comfort of their own homes without the impact of displacement and separation from their homes and families.

The dignified solution to the impact of displacement and separation from a loved one's home and family.

 

Home-based care gives people a far more convenient alternative to institutional care, as they can be cared for in the privacy of their own homes instead of being admitted to a clinical setting. 

 

Our caregivers are handpicked and trained to care for clients in the comfort of their private homes. This service is growing in popularity as the preferred form of care for dependent loved ones. Our home-based care clients range from very sick and frail persons and children living with disability, to persons who are still physically capable but lonely and grieving, yearning companionship.

 

Home-based care is becoming the preferred healthcare option for the frail, elderly, sick and persons living with disability.

Home-based care gives people a far more convenient alternative to institutional care, as they can be cared for in the privacy of their own homes instead of being admitted to a clinical setting. 

 

Our caregivers are handpicked and trained to care for clients in the comfort of their private homes. This service is growing in popularity as the preferred form of care for dependent loved ones. Our home-based care clients range from very sick and frail persons and children living with disability, to persons who are still physically capable but lonely and grieving, yearning companionship.

Procare offers Home-based Care and respite care services in the Western Cape, Southern Cape and Gauteng.

What is Home-Based Care?


Home-based care provides a healthcare service by caregivers in the comfort of the client's home, where they often cope much better than in a retirement facility as they stay independent for longer. By restoring and maintaining a person’s maximum level of comfort, function and health, home-based care is becoming the preferred option in long term healthcare. It removes the need for parting with loved ones, pets, and the comfort of a person’s own, familiar home environment - where they can stay in spite of frailty and incapacity.




What is a caregiver?


A caregiver is a person who comes into the home of someone who cannot care for themselves and provide activities of daily living (ADLs) - a term used in healthcare to refer to people's daily self-care activities. Common ADLs include feeding ourselves, bathing, dressing, grooming, work, homemaking, cleaning oneself after defecating and leisure.




I am interested in home-based care, how do I proceed?


To establish the care needs of the client, an appointment must be scheduled with your nearest Procare branch for an initial assessment at your retirement facility or private home. The assessment is done by a registered nurse, referred to as a case manager. To complete the initial assessment, the case manager needs access to the client’s medical/surgical history, list of chronic medication and details of treating doctors. The client’s physical abilities will be assessed and safety concerns in and around the house will be addressed. This information is kept confidential between the case manager, client/responsible person (with permission from the client) and care worker. From the initial assessment, a recommendation will be made as to what type of care package the client requires and this is then discussed directly with the client or the responsible person. A Service Level Agreement and costing structure will be provided for consideration and service will commence upon signature. The case manager will compile a care plan based on the information obtained during the initial assessment and will then match a suitable care worker with the client.




What types of home-based care packages can I choose from?


The home-based care contracts range from short ad-hoc contracts to 6-hour, 8-hour, 12-hour, 24-hour and live-in contracts.




Who will be my caregivers?


Procare caregivers consist of care workers and enrolled nursing assistants. Care workers do not hold a formal nursing qualification such as that of qualified nurses, but have been trained to care for and be a companion to people. Enrolled nursing assistants carry a 1-year certificate in nursing and are registered with the South African Nursing Council. They are able to render more specialised care than that of a normal care worker. The type of caregiver placed at a client is established according to the client’s needs and in accordance with the initial assessment conducted by the professional nurse before inception of service. Any medical conditions will still need to be managed by qualified nursing personnel.




What is the pricing structure?


There is a once-off fee payable for the initial assessment and a once-off fee for implementation, which is payable in advance. Home-based care packages are priced according to hours of service rendered.




Is there a deposit payable?


No deposit is payable, but service fees are payable in advance.

An amount equal to one month’s service fees is payable before commencement of service.




Are there any additional costs?


Depending on the type of contract the patient has, monthly visits by a Registered Nurse may be payable. Contracts exceeding more than 45 hours of care per week do not pay additional fees for these monthly visits but clients will be charged for any additional travelling costs that are incurred.




What is respite care and who benefits from it?


Respite care is a form of short-term or emergency relief offered to the permanent caregiver of a patient, who is often an unpaid family member. It offers them a temporary rest from their duties, be that to restore a sense of balance, or to attend to unforeseen situations that require their commitment.




Is there a notice period if we want to cancel the service?


Yes, short term contracts have a 24-hour cancellation period and long term contracts have a 1 month cancellation period.

In case of hospitalisation Procare must be informed immediately. Should you wish to continue with the service after discharge, Procare will require 2 (two) day notice before discharge.

Full credit will be given for the days of hospitalisation. Refunds for unused services will be done post to receipt of banking details.

Refund payment runs are done once every two months. In the case of death, Procare must be informed immediately to arrange suspension of the service and to process refunds.




Is home-based care covered by my medical aid?


Some medical aid schemes have a home-based care benefit and clients can enquire directly from their medical aid scheme to determine their eligibility for this benefit. A letter of motivation can be provided to clients upon request.





FAQ's

Testimonials

David N

I'm middle aged man based in the Western Cape, with a 80 year old mother who has long lived by herself in suburban Gauteng.  When her progressive (i.e. getting worse) dementia became impossible to ignore, I engaged the services of Procare.  In less than a week they assessed the situation and provide a great, trained carergiver.  It was very helpful to be able to liaise with Procare and the caregiver (via phone, email, even Skype) from across the country.   Procare's services included a qualified nursing sister to assessing the placement.  Her professional expertise meant she could anticipate challenges I had not yet even considered (e.g. managing medicines).  

 

Elderly people are often reluctant to give up their independence, or in denial about their diminished abilities.  Procare's staff negotiated their way around my mother's 'resistance', with great skill, compassion and gentleness.  (Sometimes better than I could - after all their relationship with her is clearer and less complicated).  An agency, such as Procare, also handles the employment relationship and responsibilities (e.g. UIF, leave, even the risk of CCMA etc). For instance, they seamlessly provided a replacement caregiver when the first went on maternity leave.  

I've no hesitation in recommending ProCare

Merilyn Watkins

Dear Samantha, Sister Hester and ProCare Staff

I hereby give one month’s Notice of Termination of Service in regard to the caring of Cynthia Barends of Cottage 453 Helderberg Village as advised at our meeting at your offices this morning. 

I wish to take this opportunity to thank you all for the excellent service which you provided for my late father, Brian Barends, and my mother. You have always been extremely caring, helpful and understanding and, as I live in Durban, you have given me peace of mind, knowing that you are a phone call away! 

Thank you

TEMPORARY EMPLOYMENT SERVICES

 

Procare delivers professional temporary and permanent outsourced employment solutions in the healthcare sector to retirement villages, private clients and hospitals across South Africa.

Innovative employment solutions when you need it most//////

Procare’s Temporary Employment Service offers clients a professional and innovative employment service solution for all their temporary staffing needs. The healthcare staff on our extensive database encompass the skillsets and experience that are required to render outstanding, quality patient care. Our clients are provided with knowledgeable staff who are motivated and have a positive attitude towards their job and whom have been selected based on the company’s recruitment- and selection policy.

The nursing staff at Procare Temporary Employment Service come from diverse disciplines and categories to fulfil the varying, flexible operational needs of our clients.

All our Procare Temporary Employment Service staff are registered with the South African Nursing Council (SANC) and fall under the following categories:

  • Registered professional nurses

  • Registered midwives

  • Enrolled nurses

  • Enrolled nurse assistants

 

Care workers, who render services mainly in the retirement- and frail care industry, are not registered with SANC but work under the supervision of registered nursing staff when placed in healthcare facilities.

 

Procare Temporary Employment Service partners with a recruitment agent who is equipped to fill permanent vacancies of any nature. Upon request, we can assist our clients in obtaining the services of other categories of personnel, e.g. porters, kitchen staff, cleaners and other members of the multidisciplinary team.

Contact our team of experts to assess your organisation’s temporary employment service needs and engage the services of our staff offering.

Can I register with Procare if I am employed on a full-time basis?


Yes you can




Do the rates at the health care institutions differ?


Yes the rates differ among institutions.




Can you supply me with a payslip?


Yes we are able to send you monthly payslips.You are more than welcome to retreive them via the following options: 1. E-mail 2. Fax 3. Collect your payslip from our Head Office or a Procare Health office closest to you.




May I as the employee change my banking or any other required details telephonically?


No, All changes with regards to banking or any other details must be done via: 1. E-mail 2. Fax 3. Or you can change your details at your nearest Procare Health branch by filling in the required form. Procare Health requires all change of details to be in writing in order for us to keep it on record for future referances.




What time will I receive my payment?


The payment will depend on the contract signed with every Client ie: Wednesday or Friday and the payments will be made during working hours up until 15H30.




Why is the amount of tax deduction so high if I work 5 or more shifts?


The higher your income amount before deductions, the higher your tax amount to be deducted according to the SARS tax tables.




Do I need to send my SANC Receipt every year?


Yes, you need to send it every year by latest January in order for us to verify if you are still registered on the South African Nursing Council Database. As per the South African Nursing Council's procedures it is your responsibility to renew your registration of SANC every year.




Do I need Professional Indemnity Cover?


Yes. Professional Indemnity Cover is required when working in any Healthcare institution. It is very important to have cover against Occupational HIV; Medical Malpractice and Public Liability.




When can I write the screening test?


You can contact our office number on (012) 361-8628 and add your name to our SMS list. You will then receive a SMS as soon as there is a day available for the screening test.




What happens after the screening test?


If you passed your screening test with a result of 75% or more, you will qualify for our Interview and Orientation. After the Interview and Orientation, you have completed our process and we will then start placing you at available Clients where staff is required.




When can I come for Orientation?


Each applicant requires to write and pass a screening test in order for the Orientaion to be arranged.




How do I register with Procare?


Enrolled Nurse and Registered Nurse – you need to have 2 years working experience.

Enrolled Nurse Assistant and Careworker - need 1 year working experience.

When you meet the above requirements, send an up to date CV (please view our Facebook page for the correct template)

After we received your CV we will reply with the outcome. Depending on the outcome you will be booked for a screening test day which consists of screening test, interview and company orientation.

Please note that you must pass the test and interview to proceed with registration.

After your interview should you need additional courses as per hospital requirement, we will book you for the next available date.




Do I need to study for the test?


No. The test consists of general knowledge based on daily responsibilities.




What is the procedure for placement at your facilities?


It’s important that you make sure we have your updated contact details. Contact your local branch weekly to let them know when you’re available. We will do our best to allocate you to hospitals that are close to where you live or on your transport route. The more flexible you are in terms of where and when you want to work, the easier it will be for us to place you.




How do I receive holiday and weekend pay as a temporary employee?


Holiday payments are made according to labour law – A Saturday night is paid as a 1.5 shift. Sunday day is paid as a 1.5 shift. The night before the holiday is paid as a double shift and the day on the holiday is paid as a double shift.




What deductions are taken from my salary?


Tax will be deducted according to the weekly or monthly tax tables (as chosen on application form by you) provided by SARS. Your total amount of shifts is calculated before deductions. These tax tables are available on https://www.sars.gov.za/Tax-Rates/Employers/Pages/Tax-Deduction-Tables.aspx

UIF calculated as 1% on your total amount of shifts before deductions.

R7.00 admin fee.




Why do you deduct UIF?


It is required by the Labour law act. You will be able to receive a UI19 form from Procare for the following terminations:

Your family will be able to claim if you are deceased.

Your contract expired.

Maternity leave.

When you get medically boarded and can no longer work.





FAQ's

OUTSOURCING

 

Procare Outsourcing is a management consultancy service that is offered to organisations that wish to outsource their healthcare staff on a permanent basis.

We take care of your organisational HR and staffing needs so that you don’t have to.

Procare’s Outsourcing service is becoming the preferred solution to staff management that benefits both our clients - healthcare institutions and retirement facilities - and their employees. Employees can expect a salary increase of up to 10.88% more per hour, while our clients, in turn, benefit from reduced leave abuse, staff shortage complications, and better-quality patient care.

Procare Outsourcing clients’ service quality is enhanced through

  • the screening of existing staff members for competency

  • the provision of Basic Life Support/CPR training

  • upskilling courses to staff

  • a clinical training specialist that is available to provide in-service training

  • a full-spectrum administrative service offering

Additional services are available upon request and can be negotiated as per the facility’s requirements.

Transfer Duties
In accordance with the Labour Relations Act 66 of 1995, Procare prepares and administrates the transfer agreement in terms of section 197 of the Act.
Change Management
Procare Outsourcing also supports the change management process within an organisation while transitioning from an in-house to an outsourced model. We assist our clients in all of their concluding administrative tasks, where after we will handle everything on their behalf.

Procare Outsourcing offers a full-service management bouquet

  • We supply competent and qualified nursing staff and care workers based on your requirements.

  • We create opportunities for staff to increase their competencies and develop professionally through training opportunities.

  • We ensure continuous evaluation of staff to ensure their competency and to identify training needs.

  • We provide suitably qualified employees-in-authority at the premises of the client to manage and be responsible for the delivery of all services.

  • We monitor the registration of staff members with the South African Nursing Council.

  • We investigate any breach of security, unsafe act or a breach in the Client’s policies and procedures by staff members, and take the appropriate action.

  • We ensure that staff maintain a professional image at all times.

  • We communicate current safety and security procedures to all employees and sub-contractors.

  • We prepare an annually revised Charges Schedule for negotiation with the client.

  • We provide all the necessary assistance in getting the services ready for transfer to the client or its assignee in the event of termination.

We take care of our clients’ administrative duties so that they can focus on their own clients.

  • All HR functions are managed by Procare Outsourcing (payroll, disciplinary actions, sick leave management and labour dispute management)

  • Easy replacement of problematic staff members

  • Monthly duty roster management

  • Staff coordinator on call 24 hours for staff issues

  • Easy arrangement of relieve staff or extra staff through a staff coordinator

  • No administrative tasks for the client in the organisation when staff join or leave

  • Management of staff issues and payment queries

Contact our team of experts to do an initial assessment of your organisation’s existing staff component and to advise on upskilling and training sessions.

TRAINING