Procare Home-based Care provides an alternative to institutionalised care to clients in the comfort of their own home that allows seniors continued independence.


This service is growing in popularity as the preferred form of care for dependent loved ones and is a far more convenient alternative to institutional care.


Our services are offered to the elderly and frail as well as both adult and paediatric clients with special needs including, but not limited to stroke victims, patients with multiple sclerosis, cancer, cerebral palsy and patients recovering from surgery or illness.


We also offer care to persons who are still physically capable but lonely and grieving, yearning for companionship. This home-based service offered by Procare's skilled caregivers adapts to suit your lifestyle, family structure and priorities, giving family and friends peace of mind.

We offer:

  • Tailored care packages

  • One-to-one specialised care

  • Live-in care

  • Respite care

  • Staff supported 24/7 by a Registered Nursing Sister and two staff coordinators

Procare offers Home-based Care and respite care services in the Western Cape, Southern Cape, Free State and Gauteng.

Introducing the Vox I.C.E system

Download the VOX brochure


As an alternative to those who live alone as a single person and who are reluctant to let a home-based carer into their homes, Procare has partnered with Vox I.C.E to bring home a revolutionary remote care monitoring system that monitors human and access door motion. The monitoring device gathers information via a non-intrusive, wireless sensor that monitors self-sufficient seniors’ regular behaviour at home. Thanks to its unique algorithm, the Vox I.C.E platform not only ‘learns’ the senior's regular habits and routine, it also sends preventative or emergency alerts to loved ones via email or SMS when it detects anything out of the ordinary. This system can also be linked with emergency services.


This allows seniors continued independence in their golden years, while their families get the peace of mind that their loved ones are safe and ’supervised'.

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What is Home-based Care?

Home-based Care provides a healthcare service by caregivers in the comfort of the client's home, where they often cope much better than in a retirement facility as they stay independent for longer. By restoring and maintaining a person’s maximum level of comfort, function and health, Home-based Care is becoming the preferred option in long term healthcare. It removes the need for parting with loved ones, pets, and the comfort of a person’s own, familiar home environment - where they can stay in spite of frailty and incapacity.

What is a caregiver?

A caregiver is a person who comes into the home of someone who cannot care for themselves and provide activities of daily living (ADLs) - a term used in healthcare to refer to people's daily self-care activities. Common ADLs include feeding ourselves, bathing, dressing, grooming, work, homemaking, cleaning oneself after defecating and leisure.

I am interested in Home-based Care, how do I proceed?

To establish the care needs of the client, an appointment must be scheduled with your nearest Procare branch for an initial assessment at your retirement facility or private home. The assessment is done by a registered nurse, referred to as a case manager. To complete the initial assessment, the case manager needs access to the client’s medical/surgical history, list of chronic medication and details of treating doctors. The client’s physical abilities will be assessed and safety concerns in and around the house will be addressed. This information is kept confidential between the case manager, client/responsible person (with permission from the client) and care worker. From the initial assessment, a recommendation will be made as to what type of care package the client requires and this is then discussed directly with the client or the responsible person. A Service Level Agreement and costing structure will be provided for consideration and service will commence upon signature. The case manager will compile a care plan based on the information obtained during the initial assessment and will then match a suitable care worker with the client.

What types of Home-based Care packages can I choose from?

The Home-based Care contracts range from short ad-hoc contracts to 8-hour, 12-hour, 24-hour and live-in contracts.

Who will be my caregivers?

Procare caregivers consist of care workers and enrolled nursing assistants. Care workers do not hold a formal nursing qualification such as that of qualified nurses, but have been trained to care for and be a companion to people. Enrolled nursing assistants carry a 1-year certificate in nursing and are registered with the South African Nursing Council. They are able to render more specialised care than that of a normal care worker. The type of caregiver placed with the client is established according to the client’s needs and in accordance with the initial assessment conducted by the professional nurse before inception of service. Any medical conditions will still need to be managed by qualified nursing personnel.

What is the pricing structure?

There is a once-off fee payable for the initial assessment and a once-off fee for implementation, which is payable in advance. Home-based Care packages are priced according to hours of service rendered.

Is there a deposit payable?

No deposit is payable, but service fees are payable in advance.

An amount equal to one month’s service fees is payable before commencement of service.

Are there any additional costs?

Depending on the type of contract the patient has, monthly visits by a Registered Nurse may be payable. Contracts exceeding more than 45 hours of care per week do not pay additional fees for these monthly visits but clients will be charged for any additional travelling costs that are incurred.

What is respite care and who benefits from it?

Respite care is a form of short-term or emergency relief offered to the permanent caregiver of a patient, who is often an unpaid family member. It offers them a temporary rest from their duties, be that to restore a sense of balance, or to attend to unforeseen situations that require their commitment.

Is there a notice period if we want to cancel the service?

Yes, short term contracts have a 24-hour cancellation period and long term contracts have a 1 month cancellation period.

In case of hospitalisation Procare must be informed immediately. Should you wish to continue with the service after discharge, Procare will require 2 (two) days notice before discharge.

Full credit will be given for the days of hospitalisation. Refunds for unused services will be done post to receipt of banking details.

Refund payment runs are done once every two months. In the case of death, Procare must be informed immediately to arrange suspension of the service and to process refunds.

Is Home-based Care covered by my medical aid?

Some medical aid schemes have a Home-based Care benefit and clients can enquire directly from their medical aid scheme to determine their eligibility for this benefit. A letter of motivation can be provided to clients upon request.


Marilize Eygenberger


David N

I'm a middle-aged man based in the Western Cape, with an 80-year-old mother who has long lived by herself in suburban Gauteng. When her progressive (i.e. getting worse) dementia became impossible to ignore, I engaged the services of Procare. In less than a week they assessed the situation and provide a great, trained caregiver. It was very helpful to be able to liaise with Procare and the caregiver (via phone, email, even Skype) from across the country. Procare's services included a qualified nursing sister to assess the placement. Her professional expertise meant she could anticipate challenges I had not yet even considered (e.g. managing medicines).  


Elderly people are often reluctant to give up their independence, or in denial about their diminished abilities. Procare's staff negotiated their way around my mother's 'resistance', with great skill, compassion and gentleness. (Sometimes better than I could - after all their relationship with her is clearer and less complicated). An agency, such as Procare, also handles the employment relationship and responsibilities (e.g. UIF, leave, even the risk of CCMA etc). For instance, they seamlessly provided a replacement caregiver when the first went on maternity leave.  

I have no hesitation in recommending ProCare.

Merilyn Watkins

Dear Samantha, Sister Hester and ProCare Staff

I hereby give one month’s Notice of Termination of Service in regard to the caring of Cynthia Barends of Cottage 453 Helderberg Village as advised at our meeting at your offices this morning.

I wish to take this opportunity to thank you all for the excellent service which you provided for my late father, Brian Barends, and my mother. You have always been extremely caring, helpful and understanding and, as I live in Durban, you have given me peace of mind, knowing that you are a phone call away! ​


Thank you

Hi Roxanne

I just want to thank you for the care services provided to my mom-in-law over the last almost 21 months or so at Palm Gardens.

Your service has always been wonderful and you went out of your way to make it as easy and comfortable for her as possible.  Your carers have been great in looking after her, being good companions and looking after her health. We appreciate the reliability and knowing there will always be someone to look after her.


Thank you for always making time to talk and sort out any issues without delay.